iPad on shop counter. Photo by Nathan Dumlao on Unsplash

Global retail report examines sustainability, retail tech and consumer fears

Every year, retailers look for new ways to increase customer engagement and efficiency throughout the shopping experience. Fast and reliable shipping, an efficient checkout process, and an overall-enjoyable shopping experience are no longer nice-to-haves for retailers – they are obligations to the customer. Customer expectations increase every year thanks to “liquidation of demand” (essentially, the expectation that all companies offer a similar level of technology in their consumer experience – such as Uber’s real-time, to-the-minute location tracking or Starbucks’ ability to remember and prepare your usual order in advance of…

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Woman in a sari dances on the beach. Photo by Shlag on Unsplash

New screen formats and good films behind thriving Indian cinema revenues

Consumer expenditure in the leisure sector in China has seen close to 10% y-o-y growth since 2011, more than twice the growth rates seen in other major markets, according to a 2017 report by OC&C Strategy Consultants. Cinema theatre chains are adding more seats each year and they’re not regretting it. Viewers seem more than happy to catch a film in these tough times, savouring what they feel is affordable entertainment. Not surprising then that Bollywood’s revenues are understood to have nudged closer to Rs 4,000 crore in 2019 with just…

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Photo by Louis Hansel on Unsplash

UK catering industry report finds sustainability key to future prosperity

Some 83% of consumers expect hospitality brands to engage on some aspects of sustainability. Consumers are demanding  more engagement on sustainability from hospitality operators, according to CGA and UKHospitality’s latest Future Shock report. The new report includes data from a major survey of environmental and ethical issues across restaurants, pubs, bars and hotels. It found that 83.1% of people now expect hospitality brands to “engage on at least some aspects of sustainability”. The leading consumer concern was the  ethical sourcing of food and drink, with 64.6% of respondents now expecting to see this…

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