John Sullivan with David Lloyd, Nightflix and Secret Cinema logos

Proactive responses: socially distanced customer engagement!

I received this today from my local gym where I am a member and think it is very relevant: • Demonstrates excellent customer engagement giving me as a member/customer confidence in coming back • Gives a thorough undertaking and details how my health and well being will be looked after I am sure that other businesses I have frequented and that have my details are also reviewing their opening plans, but none have reached out to me in as engaging and reassuring way as this group. It has also got…

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Christophe Cuvillier, Group CEO of Unibail-Rodamco-Westfield

Cinema is the best Leisure addition to be had in any shopping centre!

According to Christophe Cuvillier, the CEO for Unibail-Rodamco-Westfield especially in those markets where there has been protection or restriction on cinema development and he was referring directly to the French market. However, this could equally apply in my opinion to monopolistic markets as in Scandinavia, lethargic markets such as Germany or in markets where Cinema has been non existent such as Saudi Arabia. Monsieur Cuvillier makes some very pertinent points on Cinema and Leisure generally at around the 20 minute mark of this opening presentation at MAPIC. Well worth listening to…

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High tech retail -photo from McMillan Doolittle

Retail reinvention is not just about cinemas – John’s blog

It is clear that consumer attitude towards what they spend and to where they go to invest their time and money is undergoing a transformation In my opinion this next stage is not a threat to existing destinations – it only threatens those who stagnate. Clearly consumers are becoming increasingly happy with online shopping, where a fashion site can store their profile (even allowing for seasonal size changes) and not only supply but also act as their fashion stylist attending to individual needs. Why shop? Why stand in a queue…

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