Covid19 restaurant. Outdoor cafe waiter with mask. Photo by pasja1000 from Pixabay

Eating out(side): restaurant dining in the next normal

Our survey of US consumers suggests that indoor dining in restaurants may not return to pre-crisis levels for months—or possibly even years. That means full-service restaurant operators need a new economic model. Months after COVID-19 first wreaked havoc on lives and livelihoods around the world, much of the US restaurant industry faces a deeply uncertain near-term future. In particular, many full-service restaurant operators have had to adjust and readjust their plans multiple times, and are unsure when—or if—they’ll be able to reopen fully, given surges in COVID-19 cases in several regions.…

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Food delivery. Photo by Kai Pilger on Unsplash

Reimagining European restaurants for the new normal – report

To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and business model. Six months into the COVID-19 crisis, European restaurants are reopening amid challenging conditions such as infection waves, mandated reductions in seating capacity, and consumer safety concerns. One thing is certain—the market will not go back to how it was before the pandemic. Already, we’re seeing consumer preferences and behaviors change. Consumers are showing greater focus on value-for-money and more interest in restaurants that offer healthy food options. And while…

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Sushi chef with surgical gloves. Image by Image by Free-Photos at Pixabay

How restaurants can thrive in the ‘next normal’ – research

We lay out potential timelines for the US restaurant industry’s recovery—and actions that restaurants should take to cater to consumers’ new dining needs and preferences. After weeks of quarantine and physical distancing, what does the future hold for US restaurants—and for the more than eight million restaurant workers across the country who have been laid off or furloughed since March? How quickly will US consumers feel comfortable eating out again? COVID-19 has not only been a devastating public-health crisis; it has also been the restaurant industry’s greatest challenge to date.…

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