Food delivery. Photo by Kai Pilger on Unsplash

Reimagining European restaurants for the new normal – report

To win in the next normal, European restaurants will need to embrace innovation in their channel strategy, menu offerings, and business model. Six months into the COVID-19 crisis, European restaurants are reopening amid challenging conditions such as infection waves, mandated reductions in seating capacity, and consumer safety concerns. One thing is certain—the market will not go back to how it was before the pandemic. Already, we’re seeing consumer preferences and behaviors change. Consumers are showing greater focus on value-for-money and more interest in restaurants that offer healthy food options. And while…

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Sushi chef with surgical gloves. Image by Image by Free-Photos at Pixabay

How restaurants can thrive in the ‘next normal’ – research

We lay out potential timelines for the US restaurant industry’s recovery—and actions that restaurants should take to cater to consumers’ new dining needs and preferences. After weeks of quarantine and physical distancing, what does the future hold for US restaurants—and for the more than eight million restaurant workers across the country who have been laid off or furloughed since March? How quickly will US consumers feel comfortable eating out again? COVID-19 has not only been a devastating public-health crisis; it has also been the restaurant industry’s greatest challenge to date.…

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Shop open sign. Photo by Mike Petrucci on Unsplash

Insight: how retailers are preparing for a post-covid recovery

Survey findings suggest that retail executives expect a delayed rebound of traffic once stores reopen, a persistent increase in e-commerce penetration, and changes to store operating models and procedures. As the coronavirus pandemic disrupts the lives and livelihood of millions, retailers are working to understand what changes will be needed once the outbreak subsides and stores can reopen. A new survey of 98 US-based retail executives in a variety of subsectors1 finds that most executives expect store traffic to return to precrisis levels, but not for at least several months…

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